Thrills casino was found to have poor player support and received a Low Ranking

2.1/5
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Thrills Casino Review: Is This Scandinavian Casino Worth Your Time in 2025?

Quick Verdict: Thrills Casino offers Malta Gaming Authority licensing and an extensive slot collection of 575+ games, but poor customer support ratings, extremely limited payment options, no traditional welcome bonus, and a concerning lack of player reviews make it difficult to recommend over more established competitors.

Is Thrills Casino Legitimate and Safe?

Yes, Thrills Casino is a legitimate gambling platform that has operated since 2013. With over 12 years in the business, it holds a license from the Malta Gaming Authority, which provides solid regulatory oversight for European players.

Licensing and Safety:

  • Licensed by: Malta Gaming Authority (MGA)
  • Established: 2013 (12+ years of operation)
  • Target Market: Originally Scandinavian, now accepts international players
  • Regulatory Protection: MGA standards apply

The Malta Gaming Authority license ensures basic player protection, including segregated funds, dispute resolution, and operational oversight. However, it’s worth noting that this isn’t a UK Gambling Commission license, which offers stronger protections for UK players.

What Makes Thrills Casino Different from Competitors?

Thrills Casino takes an unusual approach that sets it apart, though not necessarily in positive ways:

Unique Aspects:

  • Originally designed for Scandinavian markets
  • Focus on “minimum fuss” gaming experience
  • No traditional welcome bonuses
  • Cashback-only reward system
  • Emphasis on slot games (500+ of 575 total games)

The “No Welcome Bonus” Philosophy: Unlike virtually every other online casino, Thrills Casino deliberately avoids traditional welcome bonuses, instead offering only a weekly cashback system. This approach is highly unusual and potentially off-putting to new players accustomed to welcome offers.

Why Doesn’t Thrills Casino Offer Welcome Bonuses?

This is perhaps the most distinctive and controversial aspect of Thrills Casino. The site has made a deliberate decision to avoid traditional welcome bonuses entirely.

Their Approach:

  • No sign-up bonuses
  • No deposit match offers
  • No free spins for new players
  • Only weekly cashback available

The Philosophy: The casino appears to believe that cashback offers are preferable to traditional bonuses, though this runs counter to industry standards and player expectations.

Why This Matters: Most players expect some form of welcome incentive when joining a new casino. Thrills Casino’s approach may appeal to a small segment of players who dislike bonus terms, but it likely deters the vast majority of potential customers.

How Does the Cashback System Work?

Since Thrills Casino doesn’t offer traditional bonuses, understanding their cashback system is crucial:

Weekly Cashback Details:

  • Rate: 10% cashback every Monday
  • Calculation: Based on net losses over the previous week
  • Minimum cashback: €1
  • Maximum cashback: €1,000 per week
  • Game eligibility: All casino games included
  • Payment: Directly to your account

How It Works: The casino calculates your total bets minus total wins for the week. If you have net losses, you receive 10% back as cashback.

Example:

  • Total bets: €500
  • Total wins: €300
  • Net loss: €200
  • Cashback: €20 (10% of €200)

Is this better than traditional bonuses? For regular players who often have losing weeks, the cashback can provide some value. However, it requires losses to trigger, making it less appealing than upfront bonuses that provide immediate value.

What Payment Methods Does Thrills Casino Accept?

This is one of Thrills Casino’s weakest areas:

Available Payment Methods:

  • Visa
  • MasterCard
  • Maestro
  • Visa Debit

Deposit Information:

  • Minimum deposit: £10
  • No fees: On deposits
  • Currencies: EUR, GBP

Withdrawal Options:

  • Same methods as deposits
  • Processing times not specified

Major Limitations: The payment options are extremely limited by modern standards. Missing options include:

  • PayPal
  • Skrill, Neteller (e-wallets)
  • Bank transfers
  • Cryptocurrencies
  • Apple Pay, Google Pay
  • Paysafecard

This limited selection may be a significant barrier for many players who prefer modern payment methods.

What Games Can You Play at Thrills Casino?

Thrills Casino offers a substantial game library with a heavy focus on slots:

Game Statistics:

  • Total games: 575+
  • Slot games: 500+ (87% of total)
  • Software providers: Evolution Gaming, Yggdrasil Gaming, others

Game Categories:

  • Slots: Extensive variety (500+ titles)
  • Table games: Multiple blackjack variants
  • Roulette: Different roulette wheels available
  • Jackpot games: Progressive jackpot options
  • Live casino: Live dealer games available

Strengths: The large slot selection provides variety for slot enthusiasts, and the inclusion of quality providers like Evolution Gaming and Yggdrasil ensures good game quality.

Potential Weakness: The heavy focus on slots (87% of games) may not appeal to players who prefer table games or live casino experiences.

How Reliable Is Customer Support?

This is flagged as a major concern for Thrills Casino:

Available Support:

  • Live chat
  • Email support (24-hour response promised)
  • FAQ section

Support Rating: Poor player support (Low Ranking)

Major Concerns:

  • Poor support quality rating
  • No phone support available
  • Limited contact methods
  • 24-hour email response time is slow by modern standards

The poor support rating is particularly concerning given that customer service is crucial for resolving account issues, withdrawal problems, and technical difficulties.

What Do Players Think? (Player Reviews)

Current Status: No player reviews are currently available on the platform.

What This Means After 12 Years: This is extremely concerning. A casino operating since 2013 should have accumulated numerous player reviews. The complete absence suggests:

  • Very limited active player base
  • Possible issues preventing positive feedback
  • Poor player retention
  • Potential quality problems

The lack of reviews after over a decade of operation is a significant red flag that suggests the casino hasn’t built a loyal or satisfied player community.

Is Thrills Casino’s Approach Working?

Evidence suggests it may not be:

  • No player reviews after 12 years
  • Poor customer support ratings
  • Limited payment options haven’t been expanded
  • No evolution toward industry standards

Questions This Raises:

  • If the casino is successful, why no player testimonials?
  • Why hasn’t customer support improved over 12 years?
  • Why stick with limited payment options when competitors offer more?

Thrills Casino Sister Sites – Superior Alternatives

Given Thrills Casino’s significant limitations, these sister sites offer much better experiences:

Amazon Slots

Features mobile-friendly design, extensive game selection from top providers, and superior customer support. Offers traditional welcome bonuses that new players expect, plus modern payment methods including PayPal and e-wallets that Thrills Casino lacks.

Yako Casino

The most popular site among UK players in this network. Provides weekly promotions, full PayPal support, 10% cashback offers, and comprehensive customer service. Features welcome bonuses and fair bonus terms that give immediate value rather than requiring losses first.

Race Casino

Combines casino gaming with sportsbook betting, featuring instant withdrawals, 10% cashback, and recognition as a “Top Brand 2021.” Offers modern payment options and professional customer support that addresses Thrills Casino’s major weaknesses.

Fun Casino

Specializes in comprehensive casino gaming with live dealer options, multiple modern banking methods, and excellent customer support. Provides traditional welcome bonuses and the modern casino experience that Thrills Casino deliberately avoids.

Mr. Q Casino

Known for offering the best promotional packages among sister sites, featuring no-wagering bonuses, transparent terms, and excellent customer service. Provides the welcome incentives and superior support that directly contrast with Thrills Casino’s approach.

Should You Avoid Thrills Casino?

Strong Recommendation: Choose Alternatives

While Thrills Casino is legitimate, multiple concerning factors suggest players should look elsewhere:

Critical Issues:

  • No player reviews after 12 years of operation
  • Poor customer support ratings
  • Extremely limited payment options
  • No welcome bonuses (industry standard)
  • Cashback requires losses to trigger
  • No evolution toward modern standards

Who Should Definitely Avoid:

  • New players expecting welcome bonuses
  • Anyone wanting modern payment methods
  • Players who value responsive customer support
  • Those preferring immediate bonus value
  • Anyone wanting community feedback before joining

Are There Any Reasons to Consider Thrills Casino?

Very Limited Positives:

  • Malta Gaming Authority licensing
  • Large slot game selection (500+)
  • No wagering requirements on cashback
  • Quality game providers (Evolution, Yggdrasil)
  • 12+ years of operation

However: These minimal advantages are heavily outweighed by fundamental problems with customer service, payment options, and the complete absence of player community feedback.

What Does the Lack of Reviews Tell Us?

After 12 years, no reviews suggests:

  • Players aren’t motivated to recommend the site
  • Limited player satisfaction or engagement
  • Small, inactive player community
  • Possible operational issues preventing positive feedback
  • The unique “no bonus” approach isn’t resonating with players

Responsible Gambling Warning

⚠️ Critical Gambling Safety Information

Before playing at any online casino, especially one with concerning aspects like Thrills Casino, it’s essential to prioritize your safety and financial well-being.

Red Flags to Consider (Present at Thrills Casino):

  • Poor customer support ratings that could affect problem resolution
  • Limited payment options that may complicate withdrawals
  • No player community feedback to verify experiences
  • Cashback system that requires losses to provide value
  • No evolution toward modern player protection standards

Protect Yourself From Inadequate Support: Given Thrills Casino’s poor support rating:

  • Test customer support responsiveness before depositing
  • Ensure you can get help when needed
  • Have alternative support contacts ready
  • Consider whether limited support fits your needs
  • Verify that responsible gambling tools are available and functional

Set Strict Financial Limits:

  • Decide exactly how much you can afford to lose completely
  • Set daily, weekly, and monthly spending limits
  • Never gamble with money needed for essential expenses
  • Use separate bank accounts for gambling with limited funds
  • Don’t rely on cashback as a financial strategy

Understand Cashback vs. Welcome Bonus Implications:

  • Cashback requires losses to provide value
  • Welcome bonuses give immediate value
  • Cashback doesn’t help if you’re winning
  • Traditional bonuses offer more player protection
  • Consider which approach better suits your gambling style

Payment Method Safety: With Thrills Casino’s limited payment options:

  • Ensure you’re comfortable with available methods
  • Verify withdrawal processes before depositing
  • Have backup payment methods ready
  • Understand that limited options may complicate problem resolution

Warning About Isolated Gaming: The absence of player reviews and community means:

  • You’re gambling without community feedback
  • No peer experiences to learn from
  • Limited social accountability
  • Harder to gauge if your gambling patterns are healthy

Recognize Problem Gambling Warning Signs:

  • Relying on weekly cashback to continue gambling
  • Spending more money than planned
  • Chasing losses with bigger bets
  • Lying about gambling activities or spending
  • Feeling anxious or depressed about gambling outcomes
  • Neglecting work, family, or personal responsibilities
  • Using gambling to escape problems or negative emotions

Customer Support Importance for Problem Gambling: Good support is essential for:

  • Setting responsible gambling limits quickly
  • Accessing self-exclusion tools when needed
  • Getting help during gambling crises
  • Resolving account issues that might trigger problem gambling
  • Clarifying confusing terms that might lead to overspending

Get Help When You Need It: If gambling is causing problems in your life, confidential support is available:

  • GamCare: Free helpline and live chat (0808 8020 133)
  • Gamblers Anonymous: Peer support meetings nationwide
  • BeGambleAware.org: Self-help tools and educational resources
  • National Problem Gambling Clinic: Professional treatment services
  • Samaritans: 24/7 emotional support (116 123)

Self-Exclusion Options:

  • GAMSTOP: Free service to exclude yourself from all UK online gambling
  • Individual casino exclusion: Contact customer support (if responsive)
  • Bank-level blocks: Ask your bank to block gambling transactions
  • Software solutions: Install apps that block gambling websites

Financial Protection Strategies:

  • Never use credit cards for gambling
  • Set up deposit limits with your bank
  • Don’t chase losses by increasing stakes
  • Withdraw winnings immediately rather than continuing to play
  • Keep detailed records of all gambling spending

Before Choosing Any Casino:

  • Research licensing and regulatory oversight
  • Check recent player reviews and community feedback
  • Test customer support response times and quality
  • Verify payment method variety and withdrawal policies
  • Read all terms and conditions carefully
  • Start with minimum deposits to test service quality

Support for Families:

  • GamAnon: Support groups for families affected by gambling
  • Family Support Groups: Help for loved ones of problem gamblers
  • Citizens Advice: Assistance with gambling-related debt
  • National Debtline: Free debt advice (0808 808 4000)

Healthy Gambling Practices:

  • View gambling as entertainment, never as income
  • Set time limits for gambling sessions
  • Take regular breaks during play
  • Don’t gamble when upset, stressed, or under the influence
  • Balance gambling with other hobbies and activities
  • Maintain social connections outside of gambling

Warning About Limited Payment Options: Sites with restricted payment methods may:

  • Complicate withdrawal processes
  • Limit your ability to control spending
  • Make it harder to resolve payment disputes
  • Suggest outdated business practices
  • Indicate insufficient investment in player experience

Community and Social Aspects:

  • Choose casinos with active, positive player communities
  • Learn from other players’ experiences
  • Participate in responsible gambling discussions
  • Don’t isolate yourself while gambling
  • Seek sites with transparent player feedback

Important Reminders:

  • Gambling addiction can affect anyone regardless of background
  • There’s no shame in seeking help for gambling problems
  • Recovery is possible with proper support and treatment
  • Help services are confidential and usually free
  • Early intervention leads to better outcomes

Financial Recovery: If gambling has caused financial problems:

  • Stop gambling immediately and seek debt advice
  • Be honest with family members about the situation
  • Contact debt advice charities for free help
  • Avoid trying to “win back” losses through more gambling
  • Focus on practical debt solutions rather than gambling fixes

Remember: Your financial and emotional well-being is far more important than any potential gambling winnings or cashback offers. If gambling stops being fun or starts causing stress, anxiety, or financial problems, it’s time to stop playing and seek professional help.

Choose gambling sites that prioritize player protection with responsive customer support, modern payment options, active player communities, and transparent operations – qualities that Thrills Casino unfortunately lacks despite its 12-year history.


This review was last updated in 2025. Given Thrills Casino’s poor customer support ratings, extremely limited payment options, absence of player reviews despite 12 years of operation, and unusual approach of offering no welcome bonuses, we strongly recommend considering alternative casinos with better player protection measures, modern features, and proven track records of customer satisfaction.

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