Sapphire Rooms Casino was found to have very poor player support and received a Low Ranking

2.2/5
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Sapphire Rooms

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UK Online Casinos List Player Reviews of Sapphire Rooms Casino

Below you will find the casino reviews by players at UK Online Casinos list

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Sapphire Rooms Casino Introduction:

Sapphire Rooms casino review, it failed to hit the mark across all the key areas that I look for. The homepage looks boring and tacky with too much going on and that really continued across the rest of the site. The main currency on Sapphire Rooms is £ and I could not seem to find an option to change either language or currency. There are simply so many better options to choose from these days, in what is now such a big industry and there are endless sites to choose from. 

Promotions And Offers:

The offers and promotions section looked to be really good and eye catching but it was actually not. There are a few offers available, but this credit is only available to spend on a limited number of games which is not made clear to start with. The winnings are also capped which again is not made clear. The welcome bonus is very, very poor and quite disappointing to say the least. The welcome offer is 50% match bonus first deposit only.

Payment Options:

The payment selections on Sapphire Rooms are: Cards, E-wallets, pre-paid cards and vouchers. The E-wallet options are not great, and most players are looking to use E-wallets for online play. The limited selection available is likely to lead people playing elsewhere, and it’s an area that needs improving. I know that most players now will only deposit with e-wallets and no other method of payment.

Games:

I was looking forwards to the game selection on Sapphire Rooms as it looked to have a great mix to choose from. There were a few options I had not played before. However, it turned out to be underwhelming and did not live up to my previous expectations. The scratch games section is also not very good especially compared to some of the other online casinos. This is another reason why I would not return to this site to play. 

Contact:

The help and support on the site are also an area that they need to look on improving right away. Sapphire Rooms give the usual FAQ page but when you actually need to contact them for help, there is only a live chat where you will be waiting in a queue for hours. They need to look at adding in some more contact options such as a phone number and a direct email address.

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Sapphire Rooms Casino Sister Sites Conclusion:

In conclusion, it is very clear that Sapphire Rooms is lacking so many different areas and needs to look at improving these right away, the customer support is virtually non-existent.

Payment options are limited, and I can’t find any information on minimum or maximum deposits / the same for withdrawals and also credit card fees.

The FAQ page offers some answers but nothing that helpful. The offers available for existing and new customers are small and not on par with other online casinos that I use. 

I have seen a lot better games and welcome offers at other online casinos compared to Sapphire Rooms. It is another casino that needs some work doing to it, I will not be returning and would recommend others to play elsewhere. 

Ups & Downs


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