Online Casino London Casino Review and Best Sister Sites
Online Casino London Review 2025: Complete Guide for UK Players
Overall Rating: 5.5/10
Online Casino London launched in 2019 with a focus on UK players, offering over 800 games from leading providers on the established Jumpman Gaming platform. While properly licensed and featuring an extensive game library, the casino suffers from significant operational issues including poor customer support and lengthy withdrawal processing times that detract from the overall player experience.
Quick Facts
- License: UK Gambling Commission, Alderney Gambling Control Commission
- Established: 2019
- Operator: Jumpman Gaming Limited
- Games: 800+ slots, table games, bingo, live casino
- Welcome Bonus: Mega Reel spin with up to 500 free spins
- Minimum Deposit: £10
- WARNING: Very poor player support noted
Is Online Casino London Safe and Legitimate?
Yes, Online Casino London is licensed and legitimate. The casino is licensed by the UK gambling commission and owned by the Jumpman Gaming Limited, therefore, you can be assured of its credibility and reliability as an online casino operator. The site holds dual licensing from both the UK Gambling Commission and Alderney Gambling Control Commission.
However, Online Casino London was found to have very poor player support and received a Low Ranking, which significantly impacts the player experience despite its legitimate status.
Welcome Bonus: What’s the Mega Reel Offer?
Online Casino London’s welcome system is unique compared to traditional casino bonuses:
Mega Reel Welcome System
- Activation: Every new customer will receive a free spin of the exclusive Mega Reel after depositing 10 GBP or more
- Prize Range: Prizes on the Mega Reel include 10 free spins, 10 GBP Amazon vouchers, 20 free spins, and more
- Top Prize: The biggest bonus that can be obtained here is 500 free spins for Starburst
- Additional Spins: Additional spins of the Mega Reel can be earned by getting trophies and increasing the level
Loyalty System
- Kudos Points: Every 1 GBP deposited will be converted into 1 Kudos
- Tier System: The amount of Kudos earned in a month will then determine the tier that you are in
- Daily Benefits: The casino uses an exclusive loyalty scheme for rewarding active players. It offers daily cashback and other rewards based on the loyalty level
Game Selection: What Can You Play?
Online Casino London offers an impressive variety with over 800 titles:
Slot Games
- Game Count: Hundreds of games to choose from
- Top Providers: Some of the top providers featured here are Microgaming, NetEnt, NextGen, and many others
- Hot Slots: The hot online slots of 2021 are featured in a dedicated category in the lobby for easy access
- Categories: Well organized with easy navigation
Table Games
- Blackjack: There are several variants for roulette and blackjack that come with detailed visuals for a realistic experience
- Roulette: Multiple variants available
- Flexible Limits: The casino offers flexible betting limits on all their games to cater for all kinds of budgets
Live Casino
- Live Dealers: Visit their live casino and players will find a bouquet of live-dealer casino games. These games are streamed live and include Live Roulette, Live Blackjack, Live Baccarat and Live Poker games also available in HD format
- Studio Quality: They have state of the art gaming studios from real casino destinations around the world
Bingo Games
- Multiple Rooms: Multiple online bingo rooms are also featured on the website and users can simply join the action at any time
- Ticket Prices: Ticket prices start from just 1p and games run round the clock
- Free Bingo: There is even a free bingo room that has games every day with real money prizes
Banking: How Do Deposits and Withdrawals Work?
Deposit Methods
Online Casino London provides several payment options:
- Debit/Credit Cards: Visa, Mastercard accepted
- E-wallets: PayPal, Skrill available
- Mobile Payments: Pay by Phone option
- Cryptocurrency: They even accept cryptocurrencies which is something that is not widely accepted by most online casinos in the world
Withdrawal Information
- Processing Time: For withdrawals there is a pending period of 72 hours
- Fees: You will be pleased to know that there are no additional fees attached when depositing and withdrawing from your accounts
- Limits: There is a minimum deposit and withdrawal sum of 10 GBP
Major Concerns: Player reviews indicate significant problems with the withdrawal process and verification requirements.
Customer Support: Can You Get Help?
Support Options Available
- Live Chat: Live chat feature available
- Email: Email support provided
- Phone: For those who are living in the US, you can also call them on their hotline provided on their website
Serious Quality Issues
Player feedback reveals major problems with customer support:
- “Dont bother trying to use the live chat support. I just ended up wasting most of my afternoon and evening going round in circles trying to get my password reset in the end i just gave up”
- Customer support quality has been consistently criticized in player reviews
Mobile Gaming: Can You Play on Your Phone?
Mobile Features
- Responsive Design: Members can also play on the move as well through virtually any mobile, smartphone and tablet device
- Game Optimization: Their games have already been optimized for smaller screens
- Browser-Based: The casino can be reached through a compatible mobile browser, no app required
- Full Functionality: All features available on mobile
Player Reviews: What Are Real Users Saying?
Positive Reviews
Player Review 1 (From review sites):
“randomly clicked on this casino while searching bet uk lists; now it’s my weekend go-to for a quick flutter before the matches start.”
Player Review 2 (From Trustpilot):
“tried a few british casino sites lately, this one’s straightforward—fast deposits and withdrawals with no hidden fees.”
Player Review 3 (From review sites):
“games are varied, bonuses are clear, and i haven’t been bombarded with promo emails—nice to find a casino that keeps it simple.”
Negative Reviews
Player Review 4 (From original site):
“Withdrawals take way too long to process”
Player Review 5 (From original site):
“Dont bother trying to use the live chat support. I just ended up wasting most of my afternoon and evening going round in circles trying to get my password reset in the end i just gave up. I can bet you that the reply to this will tell me get in touch via online support too, ironic! I’ll take my money elsewhere cheers for nothing!”
Player Review 6 (From original site):
“It seems to be a money pit, just constantly put money in and no wins, also no bonus with this site either”
Sister Sites: What Other Casinos Are Connected?
Online Casino London is part of the massive Jumpman Gaming network with over 200 sister sites. Here are some notable connections:
Major Sister Sites
1. Amazon Slots
Amazon Slots is a new Online Casino London sister site featuring an Amazon jungle theme with extensive slot selection. Known for its user-friendly interface and regular promotions, including the signature Mega Reel welcome bonus.
2. Fluffy Spins
The top Jumpman Gaming sites include Fluffy Spins, Amazon Slots, Fairground Slots, Rose Slots, Aladdin Slots. This cute, animal-themed casino focuses heavily on slot games with a playful design that appeals to casual players.
3. Mirror Bingo
Mirror Bingo is a break from the norm as far as Jumpman Gaming Limited casino sites go… This is the official bingo website of the Daily Mirror newspaper. One of the most established sites in the network with strong brand recognition.
4. Slots Animal
A prime example is seen with Slots Animal and Mirror Bingo, both under the banner of Jumpman Gaming Limited. The former is heavily geared towards slot titles. Features an animal safari theme with hundreds of slot games and regular tournaments.
5. London Jackpots
London Jackpots sister sites include Pirate Slots, Luck Stars Casino, Your Favorite Casino, Wild West Wins. Another London-themed casino in the network focusing on progressive jackpots and British-style gaming.
6. Express Wins
Express Wins, Money Reels, Easy Slots and many more are part of the same network. Features fast-paced gaming with emphasis on quick wins and instant gratification.
Network Note: The Jumpman Gaming Limited casino network is one of the biggest available to players in the UK, with around two hundred active casinos and bingo sites
VIP Program: What Rewards Are Available?
VIP Benefits
Online Casino London offers an exciting VIP program for its players offering regular bonuses and special treatment. This list of bonuses and treatment keeps changing so do constantly update yourself to find out more
Loyalty Features
- Trophy System: Collect trophies for achievements
- Level Progression: Advance through loyalty tiers
- Personalized Offers: Tailored promotions based on play style
- Exclusive Access: Special games and features for VIP members
Pros and Cons Summary
Advantages
✅ UK licensed and regulated by UKGC
✅ Massive game library with 800+ titles
✅ Top software providers including NetEnt and Microgaming
✅ Unique Mega Reel welcome system
✅ Cryptocurrency support for modern payments
✅ Live casino games with HD streaming
✅ Free bingo rooms with real money prizes
✅ Mobile optimized for all devices
✅ No deposit/withdrawal fees
Major Disadvantages
❌ Very poor customer support (officially noted)
❌ Long withdrawal processing (72-hour pending period)
❌ Generic Jumpman design lacks uniqueness
❌ Limited payment methods compared to competitors
❌ Poor live chat experience reported by players
❌ Template-based approach similar to 200+ sister sites
❌ Customer service quality consistently criticized
❌ Password reset issues reported by multiple users
Final Verdict
Online Casino London is a mixed experience that showcases both the strengths and weaknesses of the Jumpman Gaming network. While the casino offers legitimate UK licensing, an impressive game library, and innovative features like the Mega Reel system, it’s severely hampered by operational issues.
Key Concerns:
- Customer Support: The officially noted “very poor player support” is a critical flaw that affects the entire player experience
- Withdrawal Delays: 72-hour processing times are unacceptable in today’s fast-paced gambling market
- Template Design: Lacks uniqueness among the 200+ Jumpman Gaming sister sites
Who Might Enjoy Online Casino London:
- Players who prioritize game variety over customer service
- Fans of the Mega Reel bonus system
- UK players seeking legitimate, licensed gaming
- Those who enjoy both slots and bingo on one platform
Better Alternatives:
For players seeking superior customer support and faster withdrawals:
- Casumo Casino: Excellent support with faster processing
- LeoVegas: Award-winning mobile experience
- Mr Green: Superior customer service standards
- Grosvenor Casino: UK-based with retail support backing
Our Recommendation: While Online Casino London is legitimate and offers extensive gaming options, the poor customer support and operational issues make it difficult to recommend over superior alternatives in the competitive UK market.
Responsible Gambling & Player Safety
🚨 CRITICAL GAMBLING SAFETY WARNINGS
Before playing at ANY online casino, please understand these fundamental gambling realities:
The Mathematical Truth About Gambling
- House Edge is Real: Every casino game is mathematically designed to favor the casino over time
- No “Systems” Work: No betting strategy, pattern recognition, or “lucky” method can overcome mathematical disadvantage
- Random Outcomes: Each spin, hand, or game is independent – past results never influence future outcomes
- Long-term Losses: The longer you play, the more likely you are to lose money overall
Essential Safety Rules
- Set a Loss Limit: Decide the maximum you can afford to lose BEFORE starting and stick to it absolutely
- Never Chase Losses: This is the fastest path to serious financial damage – accept losses and walk away
- Use Only Entertainment Money: Never gamble with money needed for rent, bills, food, or any essential expenses
- Set Time Limits: Decide in advance how long you’ll play and use alarms to remind yourself
- Never Gamble When Emotional: Avoid gambling when stressed, depressed, drunk, or seeking escape from problems
Online Casino-Specific Risks
- 24/7 Availability: Online casinos never close, making it easy to play impulsively at any hour
- Speed of Play: Online games are much faster than land-based versions, leading to quicker losses
- Bonus Trap: Welcome bonuses often come with impossible wagering requirements designed to prevent withdrawal
- Isolation: Playing alone removes social pressure to stop and increases risk of problem gambling
Warning Signs of Problem Gambling
- Thinking about gambling constantly
- Spending more money than planned
- Lying to family/friends about gambling activities
- Borrowing money or using credit to gamble
- Neglecting work, family, or personal responsibilities
- Feeling desperate to win back losses
- Unable to stop even when ahead
- Gambling to escape negative emotions
Immediate Help Available
🇬🇧 UK Support Services:
- GamCare: 0808 8020 133 (free, confidential, 24/7) or live chat at gamcare.org.uk
- BeGambleAware: Self-assessment tools and resources at begambleaware.org
- Gamblers Anonymous UK: Find local support groups at gamblersanonymous.org.uk
- GAMSTOP: Free self-exclusion from all UK gambling sites at gamstop.co.uk
- NHS Gambling Support: Professional treatment through the National Health Service
🌍 International Support:
- Gambling Therapy: Free online counseling at gamblingtherapy.org
- International Problem Gambling Helplines: Available in most countries
Financial Protection Strategies
- Banking Blocks: Set up gambling transaction blocks with your bank
- Separate Gambling Account: Keep a small, limited account for gambling only
- Automatic Transfers: Set up automatic savings so gambling money isn’t available
- Credit Card Restrictions: Remove gambling transactions from credit cards
- Family Involvement: Ask trusted family members to help monitor your gambling
Support for Families
If someone you love has a gambling problem:
- Don’t Enable: Never lend money or pay gambling debts – this makes the problem worse
- Don’t Judge: Gambling addiction is a recognized mental health condition requiring professional treatment
- Encourage Treatment: Support them in finding qualified counselors who specialize in gambling addiction
- Protect Yourself: Secure your own finances and don’t let their addiction destroy your financial security
- Get Your Own Support: Consider counseling for yourself – gambling addiction affects entire families
Self-Exclusion Tools
- GAMSTOP: Blocks access to all UK-licensed gambling sites for 6 months to 5 years
- Individual Site Exclusions: Set exclusions directly with Online Casino London and other operators
- Software Solutions: Use apps like Gamban to block gambling sites on your devices
- ISP Blocking: Ask your internet provider to block gambling websites
The Bottom Line
Online gambling should only ever be considered:
- Paid Entertainment: Like paying for a movie or concert
- With Expendable Income: Money you can afford to lose completely
- For Brief Periods: Never as a regular activity or lifestyle
- When in Control: Never when emotional, intoxicated, or seeking escape
Online gambling should NEVER be:
- A way to make money or solve financial problems
- An escape from depression, stress, or life problems
- Done with borrowed money, credit cards, or essential funds
- A regular habit or daily activity
Final Reality Check
The online casino industry makes billions in profit every year. This money comes entirely from player losses. The attractive bonuses, flashy graphics, and exciting games are all designed to encourage you to gamble more money.
Remember: Every feature of an online casino – from the colors to the sounds to the bonus offers – is scientifically designed by psychologists and data scientists to keep you playing longer and spending more money. The odds are always against you, and the house always wins in the long run.
If you choose to gamble online, do so only with money you consider already spent, set strict limits, and seek help immediately if gambling becomes anything more than occasional entertainment.
This review was last updated in September 2025. Online Casino London’s operational issues appear to be ongoing based on player feedback. We recommend considering alternatives with better customer support track records. Casino offers and terms change frequently – always verify current conditions. 18+ only. Please gamble responsibly.