Costa Bingo Casino Review and Best Sister Sites
Comprehensive Costa Bingo Review 2025: What UK Players Need to Know
⚠️ WARNING: Costa Bingo received a Low Ranking due to very poor player support. Recent Trustpilot reviews reveal serious concerns about account closures and withdrawal issues following wins.
Mixed Ratings: Expert reviews give high safety ratings vs Player reviews show significant concerns about withdrawals and account management
Is Costa Bingo Safe and Legitimate?
The Complex Ownership Reality: Costa Bingo operates under a complex ownership structure that has changed over the years:
Current Status (2025):
- Operator: Broadway Gaming Ireland DF Limited
- Historical Background: Originally operated by Cassava Enterprises (888 Holdings subsidiary)
- Acquisition: Broadway Gaming acquired 888’s bingo business in 2022/2023
- UK License: Held by Broadway Gaming Limited (UKGC License)
- Gibraltar License: Also holds Gibraltar Gaming Commission license
Safety Credentials:
- eCOGRA certified for fair gaming
- UK Gambling Commission licensed
- SSL encryption (though details not prominently displayed on site)
- Expert Rating: High Safety Index from some reviewers
- Player Reality: Significant concerns about account management and withdrawals
Red Flags:
- Players report account closures immediately after requesting withdrawals
- Verification process described as “nightmare” by multiple reviewers
- Poor customer support response times (weeks instead of promised 48 hours)
What Are Players Really Saying About Costa Bingo?
Player Reviews from UK Online Casinos List:
Wagering Concerns: “Three stars because I like to play slots, like the daily log-in bonus. They are missing out on 5 stars because sadly they are not consistent or fair on offers and promotions. You have to spend a ton of $$ to get free play or promotions.”
Withdrawal Issues: “Very poor. I made a request for a withdrawal and despite providing evidence of my identity and address received more and more requests asking for more and more information. Not a very good casino.”
Serious Fraud Allegations: “Really bad site they use excuses not to pay you when you win a fair amount. Tell you to see risk management and then steal your money and just try to give you back the money you started with. They still owe me 4306.58$ and say they won’t pay me.”
Unrealistic Wagering: “Decent casino experience with a variety of slot games, bingo etc.. However, I only have one issue and this is that the amounts that needs to be wagered before you can withdraw rack up to stupidly unrealistic amounts. I usually deposit at least £10 to £20 per month and my current wager amount is about £1,800”
Recent Trustpilot Reviews (240+ Reviews – Mixed Ratings):
Account Closure Pattern: “21st August I won £300 I requested to withdraw it and Costa locked and suspended my account as soon as I asked to withdraw my £300 winnings, now the 4th September still no sign of my winnings… it’s absolutely disgusting what this company is doing to so many people”
Verification Nightmare: “After playing costa bingo for a few months and not being asked for any ID I won the jackpot on games £2900. Then went to withdraw it suddenly wanted ID… nearly a week later many calls every day trying to get my money I’ve just been told by emails they made a decision I can’t afford to use the site but now have not payed my winnings of £2900”
Communication Issues: “I have never received any communication from Costa Bingo regarding the verification process, nor was I contacted prior to the closure of my account… The lack of transparency and communication throughout this process has been extremely disappointing.”
Game Quality Complaints: “Well what can i say, after not playing this site for months i decided to play today what a joke this site is now, empty spin after empty spin, couldn’t even build back up to my deposit, needless to say i won’t be back again, complete rip off site now.”
Site Deterioration: “What has happened to this site, no chatrooms in the day I thought bingo was a social game people talking. No cashback if you lose, no spin the wheel on a deposit. Same players winning game after game every day. Been with this site since launch and its surely gone from best bingo site to the worst”
Positive Reviews (Minority):
“Quick response to my issue and was quickly rectified by Alin Danoiu. Very happy with the service he provided”
Some players report successful withdrawals within 4 days, though these appear to be exceptions rather than the rule.
How Good Are Costa Bingo’s Bonuses and Promotions?
Welcome Bonus:
- Current Offer: 300% Bingo Bonus up to £200 + 30 Free Spins on Fruit Blast
- Alternative: 100% Games Bonus up to £100 (using code COSTA100)
- Minimum Deposit: £10
- Wagering Requirements:
- Bingo Bonus: 4x (deposit + bonus) – reasonable
- Free Spins: No wagering on winnings (capped at £3-£6)
- Validity: 7 days to claim
Ongoing Promotions:
- Free Bingo Academy: No deposit required for free games with real cash prizes
- Daily Login Bonus: Regular player incentive
- Diamond Club VIP: Loyalty program for regular players
- Seasonal Promotions: Christmas, Women’s History Month themed events
- Slot Tournaments: Cash prizes for leaderboard toppers
Player Concerns:
- Players report you need to “spend a ton of money” to get meaningful promotions
- Long-term players report reduced promotional offers
- Difficulty in actually claiming and using bonuses
What Games Can You Play at Costa Bingo?
Costa Bingo offers a comprehensive gaming experience with 700+ slot games and 40+ bingo rooms.
Bingo Games:
- 90-Ball Bingo: Traditional UK favorite
- 75-Ball Bingo: American-style variant
- 52-Ball Bingo: Speed bingo variant
- High 5 Bingo: 5-line pattern game
- Special Rooms: Themed rooms with different atmospheres
- Progressive Jackpots: Large prize pools across multiple rooms
- Free Bingo: 24/7 free games with real cash prizes
Slot Games (700+):
- Popular Titles: Rainbow Riches, Starburst, Cleopatra, Da Vinci Diamonds
- Progressive Jackpots: 40+ progressive slots (though prizes smaller than industry leaders)
- Daily Jackpots: Must-drop jackpots shown prominently
- New Games: Regular additions to the portfolio
- Themed Categories: Egyptian, Irish, Adventure, History, Mythology
Other Games:
- Casino Games: Table games, live casino options
- Scratch Cards: Instant win games
- Mini Games: Additional entertainment options
Software Providers:
- Primary: Dragonfish/888 platform games
- Additional: Microgaming, Red Tiger Gaming, NetEnt, Eyecon
- Exclusive: Some Costa-branded games
Player Feedback: While the game selection is praised, players report poor RTPs and “rigged” gameplay experiences.
How Fast Are Costa Bingo’s Withdrawals?
Processing Times (Advertised):
- Initial Processing: 2-3 days
- PayPal: 2-3 days total
- Debit Cards: Up to 5 days
- Wire Transfers: 4-7 days
- Apple Pay: Withdrawals not supported (use wire transfer instead)
Payment Methods:
- PayPal, Apple Pay (deposits only)
- Visa/Mastercard debit cards
- Phone payments available
- Minimum: £10 for both deposits and withdrawals
Player Reality:
- Account closures immediately after withdrawal requests – multiple reports
- Verification nightmare – weeks of delays for document approval
- Funds confiscated – reports of winnings being kept after verification issues
- Poor communication – weeks between responses despite 48-hour promises
- Some successful withdrawals – minority report timely payments
How Good Is Costa Bingo’s Customer Support?
Support Options:
- Email Support: Primary contact method
- Phone Support: UK freephone number available
- Chat Room Moderators: Limited help available in bingo rooms
- No Live Chat: No dedicated live chat function
Player Rating: Very Poor – Consistently rated as having terrible customer service
Major Issues:
- Response times: Weeks instead of promised 48 hours
- Account closures without explanation – immediate suspension upon withdrawal requests
- Verification hassles – endless document requests
- No resolution – problems rarely solved satisfactorily
- Blame customers – support often blames players for account issues
Positive Notes:
- Some individual support agents (like Alin Danoiu) receive praise
- Phone support available for UK players
- Some issues do get resolved eventually
Is Costa Bingo Mobile-Friendly?
Mobile Experience:
- No Native App: Relies on mobile-optimized website
- iOS App Mentioned: Some sources mention iOS app availability
- Responsive Design: Works on smartphones and tablets
- Game Selection: Most games available on mobile
- Performance: Generally smooth operation reported
- Features: Full account management, deposits, withdrawals available
Mobile Highlights:
- Easy navigation
- Quick loading times
- Same promotions available
- Free bingo games accessible
What Are Costa Bingo’s Sister Sites?
Costa Bingo is part of the Broadway Gaming network, which acquired 888’s bingo business and now operates 200+ gambling websites across the UK and Ireland.
888 Ladies ⭐ Premium Sister Site
Flagship brand in the 888 bingo portfolio
- Established reputation and large player base
- 400% bingo bonus + 100 free spins available
- More stable platform with better support reputation
- Premium-tier site in Broadway Gaming hierarchy
- Mobile-optimized experience
Wink Bingo 🏆 Most Popular Sister Site
Well-established brand with strong community
- £55 bonus on £10 deposit offers
- Large progressive jackpots
- Active chat rooms and community features
- Free games with £900 prize pools
- Strong brand recognition and TV advertising
Moon Bingo
Space-themed bingo experience
- 90-ball and 75-ball bingo varieties
- Swedish bingo room available
- Progressive jackpots multiple times daily
- Popular slots: Irish Luck, Fluffy Favourites, Pirate’s Gold
- 5 opportunities to win daily
Robin Hood Bingo
Medieval-themed bingo platform
- Steal from the rich, give to the poor theme
- Up to £200 bonus + 50 free spins welcome offer
- Massive progressive jackpot pools
- Free bingo games for non-depositing players
- Robin’s Reward Wheel bonus feature
City Bingo
Urban-themed bingo experience
- Part of the Ignite Bingo Network
- Classic 90-ball and 75-ball bingo
- Strong community features
- Regular promotional offers
- Metropolitan atmosphere with city-themed rooms
Glorious Bingo
Premium bingo experience
- 150% match bonus up to £25 + 50 extra spins
- Free bingo games available
- Multiple bingo rooms and slot games
- Up to £100 bonus conversion possible
- 5-day validity for bonuses
Polo Bingo
Sophisticated bingo platform
- Easy and convenient gameplay
- Extensive game selection
- Apple Pay integration for quick deposits
- Safe and secure Cassava Enterprises backing
- Traditional and modern game varieties
Two Fat Ladies Bingo
Quirky themed bingo site
- 200% match bonus up to £88 + 20 free spins
- Based on the popular bingo call “Two Fat Ladies – 88”
- Community-focused gameplay
- Regular promotional events
- Fun and engaging atmosphere
Angry Bingo
High-energy bingo experience
- 500% deposit match on £5 deposit
- Free games with real money payouts (thousands possible)
- Fast-paced gaming experience
- Reload bonus options for future deposits
- High-energy theme and community
What’s the Corporate History Behind Costa Bingo?
Complex Ownership Evolution:
Original Launch (2009):
- Launched by Cassava Enterprises
- Part of 888 Holdings empire
- Used Dragonfish software platform
888 Holdings Era (2009-2022):
- Cassava Enterprises provided payment processing
- Licensed in Gibraltar and UK
- Part of largest bingo network in UK
Broadway Gaming Acquisition (2022-2023):
- Broadway Gaming acquired 888’s entire bingo business
- $2 million final payment completed the acquisition
- 200+ websites transferred to Broadway Gaming
- Now operated by Broadway Gaming Ireland DF Limited
Current Structure (2025):
- Parent Company: Broadway Gaming (Dublin, Ireland)
- Started: As 3-person team in 2010
- Growth: Now largest bingo operator in Great Britain
- Platform: Still uses Dragonfish B2B platform
- Headquarters: Dublin, Ireland
Are There Better Alternatives to Costa Bingo?
Given the serious player support issues, account closure problems, and withdrawal difficulties, we recommend considering alternatives:
Safer UK Bingo Options:
- Independent operators not part of large networks with complaint patterns
- Sites with positive Trustpilot ratings (4+ stars consistently)
- Operators with responsive live chat support
- Platforms with transparent withdrawal processes
- Sites that don’t close accounts immediately after withdrawal requests
Red Flags to Avoid:
- Sites that close accounts after big wins
- Operators with poor customer support ratings
- Platforms with complex verification processes that delay withdrawals
- Sites with high wagering requirements that accumulate unrealistically
Final Verdict: Should You Play at Costa Bingo?
NO – We strongly recommend against playing at Costa Bingo for the following reasons:
Critical Issues:
- Account closure pattern – multiple reports of accounts being suspended immediately after withdrawal requests
- Verification nightmare – players forced through endless document requests that often lead nowhere
- Confiscated winnings – reports of £2900+ jackpots being kept by the casino
- Poor customer support – weeks of delays and unhelpful responses
- Deteriorating service – long-term players report significant decline in site quality
Serious Red Flags:
- Trustpilot reviews show a clear pattern of account closures after wins
- Players describe verification as designed to prevent withdrawals
- Multiple reports of funds being confiscated under dubious “affordability” assessments
- Communication described as “lies” and “disgusting treatment”
Some Positive Aspects:
- Large game selection (700+ slots, 40+ bingo rooms)
- Reasonable wagering requirements on bonuses (4x)
- Free bingo games available 24/7
- Long operational history (since 2009)
- Multiple licensing jurisdictions
The Bottom Line: While Costa Bingo offers a good game selection and reasonable bonus terms, the overwhelming pattern of player complaints about:
- Account closures immediately after withdrawal requests
- Verification processes designed to prevent payments
- Poor customer support that doesn’t resolve issues
- Confiscation of legitimate winnings
Makes this site unsuitable for UK players seeking a fair and trustworthy gaming experience.
Recommendation: UK players should avoid Costa Bingo and its Broadway Gaming sister sites until these serious customer service and withdrawal issues are resolved. Choose well-established bingo sites with:
- Positive recent player reviews
- Responsive live chat support
- Transparent withdrawal processes
- No pattern of account closures after wins
⚠️ COMPREHENSIVE RESPONSIBLE GAMBLING WARNING ⚠️
CRITICAL NOTICE: Given Costa Bingo’s documented pattern of account closures after wins and poor complaint resolution, it’s essential that you protect yourself when gambling online. The reports of legitimate winnings being confiscated make self-protection even more important.
Why Costa Bingo Requires Extra Caution:
Costa Bingo’s Specific Risk Factors:
- Account closure pattern – multiple reports of suspensions immediately after withdrawal requests
- Verification designed to deny payments – endless document requests that rarely resolve
- Poor complaint resolution – weeks of delays with no satisfactory outcomes
- Funds confiscation – reports of legitimate winnings being kept under questionable “affordability” assessments
- Deteriorating service quality – long-term players report significant decline
This means you CANNOT rely on Costa Bingo to honor legitimate winnings or provide fair treatment. Self-protection is essential.
Essential UK Responsible Gambling Resources:
Immediate Help – Free & Confidential:
- GamCare National Helpline: 0808 8020 133 (24/7, free from all phones)
- GamCare Live Chat: Available on www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org (information and support)
- Samaritans: 116 123 (if gambling is affecting your mental health)
Specialized Support:
- Gamblers Anonymous UK: www.gamblersanonymous.org.uk (peer support groups)
- National Problem Gambling Clinic: www.cnwl.nhs.uk (NHS specialist treatment)
- Gordon Moody Association: www.gordonmoody.org.uk (residential treatment)
Critical Self-Protection Measures:
Financial Protection:
- Only gamble money you can afford to lose completely – never assume you’ll get winnings back
- Set strict deposit limits and never exceed them
- Use only designated gambling money – separate from essential funds
- Keep detailed records of all deposits and any winnings
- Screenshot any big wins – document everything in case of disputes
- Never deposit more hoping to win back losses
Before Playing Anywhere:
- Research recent player reviews – check Trustpilot and forums for current experiences
- Test with small amounts first – see how withdrawals are handled before larger deposits
- Read all terms and conditions – understand wagering requirements and withdrawal restrictions
- Have an exit strategy – know when to stop and stick to it
- Verify complaint resolution procedures – ensure there are proper channels if problems arise
Warning Signs of Problematic Operators:
Red Flags to Avoid:
- Account closures after wins – immediate suspension when you request withdrawals
- Endless verification requests – constantly asking for more documents
- Poor customer support – weeks of delays, unhelpful responses
- “Affordability assessments” – subjective decisions about your ability to gamble
- Pattern of complaints – multiple recent reviews about the same issues
Immediate Action If You Experience Problems:
- Document everything – screenshots, emails, transaction records
- Contact the operator first – give them chance to resolve (but don’t wait indefinitely)
- File complaints with regulators:
- UK Gambling Commission: If licensed in UK
- Gibraltar Gaming Commission: For Gibraltar-licensed operators
- Report to review sites – Trustpilot, forums, comparison sites
- Seek legal advice if significant sums involved
- Contact support organizations for emotional help dealing with the stress
Self-Exclusion and Control Tools:
GamStop (Most Comprehensive):
- Website: www.gamstop.co.uk
- Coverage: All UK-licensed gambling sites
- Duration: 6 months to 5 years
- Free and confidential
- Cannot be reversed once activated
Banking Controls:
- Gambling blocks available from most UK banks
- Transaction limits can be set
- Contact your bank to discuss options
- 24/7 setup available with most providers
On-Site Controls (If You Choose to Play):
- Deposit limits – daily, weekly, monthly maximums
- Loss limits – prevent chasing losses
- Time limits – control session length
- Reality checks – regular reminders
- Cool-off periods – temporary breaks
Support for Families and Friends:
If Someone You Know Has Gambling Problems:
Warning Signs:
- Sudden account closures or problems with gambling sites
- Stress about verification or withdrawal issues
- Secretive about gambling activities or losses
- Borrowing money or financial stress
- Mood changes related to gambling outcomes
- Neglecting responsibilities to gamble
How to Help:
- Listen without judgment – problem gambling is a recognized condition
- Don’t enable – never lend money or pay gambling debts
- Encourage professional help – support them in seeking treatment
- Protect your own finances – gambling problems affect the whole family
- Seek support for yourself – family support groups are available
Family Resources:
- GamAnon: www.gamanon.org.uk (families and friends support groups)
- GamCare Family Support: Specialist help for affected families
- Citizens Advice: For debt and financial guidance
- Relationship support services: If gambling is affecting your relationship
Special Warnings for Sites Like Costa Bingo:
Protect Yourself From Unfair Practices:
- Never deposit more than you can afford to lose completely – assume you may not get winnings back
- Document everything – keep records of all transactions and communications
- Don’t rely on customer support – if there are issues, expect poor resolution
- Have alternative entertainment – don’t depend on any one gambling site
- Join support groups – connect with others who understand the challenges
Key Questions for Self-Assessment:
Before Every Gambling Session:
- Can I afford to lose this money and never see it again?
- Am I gambling to escape problems or negative emotions?
- Have I set clear limits and am I sticking to them?
- Am I being honest with myself and others about my gambling?
- Is gambling affecting my relationships or responsibilities?
- Do I feel anxious or stressed about my gambling activities?
If you answer YES to any concerning questions, stop gambling immediately and seek help.
Remember These Critical Facts:
- Gambling operators have the advantage – they’re designed to profit, not make you rich
- Customer support quality varies dramatically – some operators genuinely don’t care about players
- Verification can be used as a weapon – endless requests to avoid paying winnings
- Your money isn’t safe until it’s back in your bank account – withdrawal approval doesn’t guarantee payment
- Problem gambling can develop quickly – what starts as fun can become compulsive
- Help is always available – you don’t have to face gambling problems alone
Final Important Advice:
Given the serious issues with Costa Bingo and similar operators:
- Choose sites with excellent recent reviews – don’t rely on historical reputation
- Test withdrawal processes with small amounts before making larger deposits
- Never gamble money you need for essential expenses
- Keep gambling separate from other life activities – don’t let it dominate your time
- Have multiple entertainment options – don’t rely solely on gambling for enjoyment
- Seek help immediately if gambling stops being fun or causes stress
Most importantly: If a gambling site treats you unfairly, that’s a clear sign to stop using it and seek help if gambling has become problematic in your life.
When the fun stops, STOP. When you’re treated unfairly, STOP. When it causes stress or problems, STOP and get help.
This review is based on player feedback, regulatory information, and publicly available data as of August 2025. The pattern of account closures, withdrawal issues, and poor customer service documented in multiple player reviews forms the basis of our strong recommendation to avoid this casino. Always verify current licensing status and read recent player reviews before gambling at any online site. If you’re struggling with gambling or have been treated unfairly by an operator, please seek help immediately.