21 Casino was found to have very poor player support and received a Low Ranking

2.5/5
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21 Casino

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UK Online Casinos List Player Reviews of 21 Casino

Below you will find the casino reviews by players at UK Online Casinos list

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21 CASINO INTRODUCTION

My review on 21 casino it gives a classy look to the online casino but unfortunately that was about it and it turned out to be really underwhelming from what I had expected when initially looking over the site. It turned out to fall well short in a number of the key areas I look for, from promotions, to the payment section, the game selection and then the support. I have covered each section in more detail below.

21 casino is a brand managed by White Hat Gaming limited, the company is registered in accordance with Maltese law. White Hat Gaming limited is licensed and regulated in Great Britain by the gambling commission.

PROMOTIONS AND OFFERS

There are several tabs across the home page about the different promotions they offer. The first welcome offer is a world class 121% up to £300 sounds great, but you can only play on certain games with the offer. It’s clear that the players have little to no chance of actually winning anything from this bonus, so it appears good, but it simply is not.  

21 CASINO PAYMENT OPTIONS

The payment section does not state any available information on 21 casino. There is no information regarding when pay-outs will be sent, I have been waiting six business days and still nothing. From what I can see they offer a very limited number of payment options. They need to look at adding some E-wallet options, as these are what players like to use these days, as they provide a much safer means of payment on different online casinos.

GAMES

The game selection on 21 casino appeared to be another area that could be great on the site. They offered sections on slots, jackpot slots, live casino, table games. I was excited for this but met with some games that did not meet expectations. It appears very lazy, and they should look at getting some new options added to the site which would improve this no end.

21 CASINO CONTACT

The help and support on the site are also an area that they need to look on improving right away. They give the usual FAQ. The only contact options are an email address support@21casino.com and a live chat option. It is not stated to how long it will take for you to get a response. I have been waiting three working days for a response. The live chat does not seem up to scratch. There also isn’t a phone number available 21 casino.

CONCLUSION

It was another casino that has a lot to work on and simply did not live up to what I expected when entering the site. The contact options are poor with no given time frame for replies or responses. The promotions on offer for new and existing customers are not good enough compared to other online casinos available. The payment options and game selections are key weak areas, so I will not be returning and would recommend others to play elsewhere 

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