Play Frank Casino was found to have very poor player support and received a Low Ranking

1.9/5
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UK Online Casinos List Player Reviews of Play Frank Casino

Below you will find the casino reviews by players at UK Online Casinos list

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Play Frank Casino Introduction:

My review on play frank online casino it gives a classy look to the online casino but unfortunately that was about it and it turned out to be really underwhelming from what I had expected when initially looking over the site. It turned out to fall well short in a number of the key areas I look for, from promotions, to the payment section, the game selection and then the support. I have covered each section in more detail below.

Promotions And Offers:

There are several tabs across the home page about the different promotions they offer. The first welcome offer is £100 bonus + 50 bonus spins sounds great, but you can only play on certain games with the offer. It’s clear that the players have little to no chance of actually winning anything from this bonus, so it appears good, but it simply is not. Play Frank online casino could certainly use some additional promotions.

Payment Options:

The payment section does not state any available information on play frank online casino. There is no information regarding when pay-outs will be sent, I have been waiting six business days and still nothing. From what I can see they offer a very limited number of payment options. They need to look at adding some E-wallet options, as these are what players like to use these days, as they provide a much safer means of payment on different online casinos. This is a negative for me and has made me not want to return to this online casino again.

Games:

The game selection on play frank online casino appeared to be another area that could be great on the site. They offered sections on slots, jackpot slots, live casino, table games. I was excited for this but met with some games that did not meet expectations. It appears very lazy, and they should look at getting some new options added to the site which would improve this no end.

Contact:

The help and support on the site are also an area that they need to look on improving right away. They give the usual FAQ. The only contact option is a live chat option. It is not stated to how long it will take for you to get a response. I have been waiting three working days for a response. The live chat does not seem up to scratch. There also isn’t a phone number or direct email address available for play frank online casino.

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Play Frank Casino Sister Sites Conclusion:

Play Frank online casino is another that has a lot to work on and simply did not live up to what I expected when entering the site. The contact options are poor with no given time frame for replies or responses. The promotions on offer for new and existing customers are not good enough compared to other online casinos available. There is a lack of customer support, the games also are not up to the mark. The payment options and game selections are key weak areas, so I will not be returning and would recommend others to play elsewhere. 

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